Withdrawals without delays

Do you know what Stonevegas Casino KYC asks of you?

Licensed casinos in Ontario must confirm who you are, and Stonevegas Casino reviews your documents in about 57 hours.

Licensed in OntarioRegulated by the Alcohol and Gaming Commission of Ontario under license 45136120, operating since 2015

Before your first withdrawal

Slow to start, quick to clear: account verification in short

Stonevegas Casino keeps the process plain: one company, one licence, one inbox for your documents.

Who checks

Stonevegas Casino Inc.

Licence held

Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario, 45136120

Review time

57 hours

Latest point

Before your first withdrawal

Questions

[email protected]

Minimum age

19+

First-try checklist

Four steps to a first-time approval

This route through the four steps is what keeps your approval from bouncing back.

Full-frame ID capture

Photograph the whole ID flat on a table in daylight, keeping all four corners and both edges inside the frame. Glare across the photo hides the details the reviewer needs.

Recent bill, full page

Pick a utility bill or bank statement issued within the last three months showing your name and home address. A screenshot of an online account rarely counts, so send the full page.

Payment method proof

Show that the card or wallet behind your deposits belongs to you. Cover the middle digits if you prefer; the name and the last four are what get checked.

Inbox to approval

Send the set once and let the team work through it. Replies land in your registered email from [email protected], so watch that inbox rather than resubmitting.

Three papers, one selfie

What each paper proves to Stonevegas Casino

Keep this list open while you photograph your papers and your approval moves faster.

Government-issued photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, readable text, no glare

Proof of address

ConfirmsWhere you actually live

Must showYour name, home address, recent issue date

Payment method confirmation

ConfirmsThe card or wallet is yours

Must showYour name plus last four digits

A quick fix for a turned-down file

Did that photo expire? An expired card says nothing about who you are now, so the reviewer must set it aside. Scan the current card, both sides Add the renewal receipt to the upload

Paper that still counts. A bill from last year no longer shows where you live; the reviewer needs a recent one that matches your file. Ask the issuer for a duplicate copy Confirm the date line is visible

Matching it up cleanly. A bill in someone else's name or an address you have left cannot be tied to you by the reviewer. Update the profile spelling first Attach a paper that matches exactly

From routine request to cleared file

Stonevegas Casino holds its license from the Alcohol and Gaming Commission of Ontario and iGaming Ontario, and that license obliges us to know where player money comes from. The request is routine bookkeeping against money laundering, never a suggestion that you did anything wrong.

Depending on your case, the reviewer may ask for one or more of these.

Recent bank statements
Payslips from your employer
A recent tax notice
Sale contract for a property
Pension or benefit statement

Check timing

When the request reaches your account

You want to know which moments bring the check so nothing catches you off guard mid-session.

Explain the jump

A payment far above your usual pattern stands out, so the team asks where the money came from before it moves on.

Waiting on your first cash-out

Your first payout is the moment the license requires a completed check, which is why the documents are requested before any money leaves.

Details that do not line up

A spelling or postal code that differs from your ID brings the file back to the desk until the two records agree.

Check on an added card

Adding a card or wallet you have never used prompts a quick look at who owns it, so the check runs before that method pays out.

Skip the second look

Wondering when your payout clears the check?

Worth a look while a payout waits, or before you send your first document.

Do I have to verify before my first payout?+

Yes. Our license means the check must be finished at the latest before the first withdrawal leaves. Staff may ask sooner, though, at sign-up or when your first deposit lands.

Can I send my ID photos from a phone camera?+

Yes, a phone photo is fine as long as every edge of the card sits inside the frame. Keep it sharp and lit from the front. Files that are blurry, cropped or dark come back for a retake.

Who licenses Stonevegas Casino and under what number?+

The Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario regulate us, under license 45136120. Stonevegas Casino Inc. holds that license, which is why identity checks are not optional here.

How many hours should I set aside for the check?+

Expect about 57 hours from a complete submission to a decision. Most of that gap is queue time, so a neat, readable set of files is what keeps it near the shorter end.

Why does someone ask where my money came from?+

That question is a routine part of the license and it guards against money laundering. Being asked says nothing about you personally. A short, plain explanation of your income or savings is all that is wanted.

Might I be asked for papers a second time down the line?+

It can happen. A new payment method, a change of address or an expired ID may bring a fresh request. Keeping clear copies of your documents somewhere safe makes repeats quick.

What should I do if a document gets rejected?+

Read the note attached to the refusal first, since it names the exact flaw. Resend one better copy of that item to [email protected], or take it to live chat and a colleague will walk you through it.