Live chat, e-mail and phone reach a real person 24/7, and a typical reply takes two minutes, four hours or three minutes depending on the channel you pick.
Best for documents, statements or anything with an attachment, because writing to [email protected] keeps a written trail and usually brings a reply within four hours.
Stonevegas explains the how and the why up front, so nothing about your account stays a mystery.
trustDo I need a reason to shut my account?+
No reason is needed at any point. Say the word in live chat and an agent closes the account straight away, with any remaining balance returned under the usual payment terms. If you prefer a cooling-off period or self-exclusion instead, ask for that rather than closure.
trustWhat happens when I upload my documents?+
Verification usually takes around fifty-seven hours once a photo ID, proof of address and payment method confirmation arrive. Some documents clear faster, while mismatched names or blurry scans add time. You stay able to play and deposit during the review, though withdrawals wait for it.
trustWhat if the site loses its licence?+
Ontario oversight comes from the Alcohol and Gaming Commission of Ontario together with iGaming Ontario, and the issued license is 45136120. Held by Stonevegas Casino Inc. as company number 918431725, the licence covers the site you are reading now. If that licence were ever suspended, play would stop and balances would be returned.
trustDo I need my password to reach support?+
An agent needs your full name, your registered e-mail address and the last four digits of a payment method you used. Nothing more is required to locate your account. A password is never requested, because no genuine member of staff needs it to help you.
trustWhen will my data request be answered?+
Privacy requests go to [email protected] and are answered within thirty days, as Canadian data law requires. Ask for a copy of what is held, for correction of anything wrong, or for deletion of records no longer needed. Live chat can confirm that a request was logged.
trustWhat if I disagree with the answer?+
Escalate to [email protected], describing what happened and what outcome you expected. A senior reviewer responds and keeps the thread open until a position is reached. Should you remain unsatisfied, the matter can be taken to the Alcohol and Gaming Commission of Ontario, named as regulator on this site.
Six Company Details
Who Actually Holds the Paperwork?
Stonevegas Casino keeps its credentials in the open, so verifying takes seconds rather than a favour.
The Company
Company nameStonevegas Casino Inc.
Company number918431725 (Canada)
AddressKing Street, Montreal
The Licence
RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario
Have these five items in front of you; a password is never one of them.
Account e-mail address
Ticket number from earlier
Screenshot of the problem
Deposit or withdrawal ID
Photo ID if verifying
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